Shipping
Order Confirmation
Order Shipment
Damages
Pricing
What Items Don't Qualify For Shipping Discount?
How Are Pricing Errors Handled?
Am I Charged Sales Tax?
Returns
Cancellations & Refunds
How do I track my order?
Security & Privacy
Is Your Site Safe?
Do You Sell Customer Information?:
Shipping
Order Confirmation:
As soon as you place your order. You will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your Item Is on backorder or unavailable, we will void the preauthorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days). We will process the charges and submit the order for shipment.
Order Shipment:
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date at
your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@kayakshops.com.
Damages:
We take the necessary precautions to make sure shipments and larger shipments like boats arrive without any damages. Please inspect the packaging of your item(s) when they arrive, if you notice any damages you should make a note of it when signing for delivery. If your Item does arrive damaged, please send photos to returns@kayakshops.com, and we will process an insurance claim on your behalf.
Pricing
What Items Don't Qualify For Shipping Discount?
There are some products that do not offer free shipping discount such as our kayak trailers and electronics such as GPS. Each product that is excluded will have a note next to it in the product description to further aid you in your purchase. For any more questions feel free to email us at support@kayakshops.com.
How Are Pricing Errors Handled?:
In the case on one of two issues: 1. The item has been mispriced due to system or human error. And 2. We have identified tampering with our checkout system to obtain lower prices. We reserve the right to cancel the order. If you encounter a price that looks suspicious or there is an error please contact us support@kayakshops.com.
Am I Charged Sales Tax?:
All orders that are shipped are tax free unless you live in Michigan or Texas. Residents of the state of texas are charged a sales tax of 8.25%. Any resident of Michigan and Kentucky is also charged a State Tax of 6%.
Returns
Cancellations & Refunds:
All orders canceled after 48 hours are subject to an administration fee whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges. Refunds will be issued to the original credit card you used when placing the order.
How Do I Track My Order:
All orders include a tracking number that is in your account dashboard, once your receive our order confirmation email you will have a email saying your item has shipped and subsequent tracking within your order dashboard on status.
Site Safety
Is Your Site Safe For Purchases?:
All your credit card and personal information is completely safe we use advanced SSL encryption also known as Secured Socket Layer which provide a massive boost to transaction safety as well our payment providers allow us to include a secondary level or security and handling.
Finally our site is scanned daily for malware and issues.
Do You Sell Customer Information?:
Absolutely not, your information and customer experience is important to us and we will never give out your information to anyone without exception.
